Dear Residents, One of the 2 chillers that serves the East Tower is out of service. An engineer has attended and we are awaiting a part to be delivered. One chiller could usually service the building but due the current high temperatures and increased use the temperature of the water getting to the cooling may not be as cold as usual during peak times(18.00-06.00). As a short term measure during these high temperatures can I ask that you only use the cooling in the rooms you are in and keep your windows closed if trying to cool the room. Thank you for your assistance and apologies for the inconvenience. Kind regards Barry

Barry McCann - 1 Day Dear Residents, The scaffolding at the base of the West Tower is now complete. Apologies, the road closures were considerably longer than anticipated. There will be some further road closures for delivery and collection of materials. These should be no longer than 1 hour and kept between 9.00-17.00. Now that setup is complete you may see an increase in activity outside of your windows. Please note the contractors are taking photos of each panel to document the process. There is an independent façade engineering consultant overseeing the project and they will be onsite week commencing 2nd September to witness the process of the installation of the panels and a hos

Dear All, I had several requests for a copy of the current Insurance Policy 1st September 2018 - 1st September 2019. We have now uploaded a pdf document of the current Insurance on our LORA website under the heading “Information”. Just click on the “Insurance” tab which will take you straight to the Landmark Insurance Schedule. Souzie Holmes (LORA Founder)

Message from R&R: VIRGIN MEDIA AT THE LANDMARK Adam Symes (Rendall & Rittner) - 1Days Good afternoon, A reminder to all residents that Virgin services are available in the Landmark – sign up today www.virginmediapartners.com/rendallandrittner Kind regards Estate Management Team

Dear Residents, We will be completing some essential maintenance works on Thursday the 29th August. As a result there will be no hot water or heating from 22.00 on Wednesday 28th August to 18.00 on Thursday 29th August. The cold water feed will remain unaffected. Apologies for any inconvenience caused by these works. Kind regards Barry McCann Estate Manager The Landmark Canary Wharf, E14 Tel: 0207 093 4254 Email: estatemanager@the-landmark.net

Dear All, Following the meeting with Matt Rittner and Hannah Ventom, please find below R&R's responses to points raised by LORA during the meeting: LORA MEETING – R&R RESPONSES 1. Issues relating to windows: a) Scratches appeared on the outside on some of the residents’ balcony glass,where the cleaners have abseiled. What action will management take regarding this issue? R&R response: Barry investigated and concluded that these scratches were most likely historical and possibly highlighted by the recent window clean. Barry was in contact with the leaseholder via email and outlined the conclusion of the inspection. b) Several residents reported that their windows looked dirtier after the wind

09/08/2019 11:57:24 Dear Residents The Met Office has issued a weather warning for very high winds over the next few days, strong winds are expected to cause some disruption, particularly during Saturday daytime. What to expect: • Delays for high-sided vehicles on exposed routes and bridges, with some bus and train services affected, with some journeys taking longer • Some delays to road, rail, air and ferry transport expected with fallen trees possible • Some short term loss of power and other services • Coastal routes, sea fronts and coastal communities affected by spray and/or large waves Please can you ensure all apartment windows are properly and securely closed. If your pro